Technical Support Survey

Date:

Name: (optional)

Please answer a few questions about the technical support service you recently received. Your feedback will help us improve our service.

How did you inform us of your technical support requirement?
e-mail message to an individual in Tech Support
e-mail to Technical Support general e-mail
submitted via form on our web page
phone message to our office
request made while Tech Support staff was already on site
other

Please specify:

2. Which technician helped you?
Tech A
Tech B
Tech C

Technician

3. Was the technician helpful?
Yes
No

Was the technician courteous?
Yes
No

Comments

4. Did they fix the problem that you submitted to Tech Support?
Yes
No

Comments:

5. Please rate the overall service
Excellent
Very Good
Average
Fair
Poor

Overall Service

6 In your opinion, how does our communications procedure rate?
Excellent
Very Good
Average
Fair
Poor

7. Do you have any recommendations or suggestions to help us improve technical support service?