Technical Support Survey
Date:
Name: (optional)
Please answer a few questions about the technical support service you recently received. Your feedback will help us improve our service.
How did you inform us of your technical support requirement? e-mail message to an individual in Tech Support e-mail to Technical Support general e-mail submitted via form on our web page phone message to our office request made while Tech Support staff was already on site other
Please specify:
2. Which technician helped you? Tech A Tech B Tech C
3. Was the technician helpful? Yes No
Was the technician courteous? Yes No
Comments
4. Did they fix the problem that you submitted to Tech Support? Yes No
Comments:
5. Please rate the overall service Excellent Very Good Average Fair Poor
6 In your opinion, how does our communications procedure rate? Excellent Very Good Average Fair Poor
7. Do you have any recommendations or suggestions to help us improve technical support service?